At HempWraps.com, we strive to provide efficient and reliable shipping services to our valued customers. Please take a moment to review our shipping policy outlined below:
- Order Processing Time:
We understand the importance of timely order processing. Once an order is placed, it undergoes processing, including verification, quality checks, and packaging. Our standard order processing time is typically 2 - 4 business days. However, please note that during peak seasons or special promotions, processing times may be slightly longer.
- Shipping Methods and Delivery:
We offer various shipping methods to accommodate different delivery preferences and destinations. The available options will be displayed during the checkout process. The estimated delivery times provided are approximate and start from the date of dispatch. Please note that these delivery times are based on standard shipping conditions and may vary depending on factors beyond our control, such as customs delays or adverse weather conditions.
- Shipping Costs:
Shipping costs are calculated based on factors such as the weight, dimensions, destination, and shipping method selected for your order. The applicable shipping charges will be displayed during the checkout process, allowing you to review and confirm before finalizing your purchase.
- Order Tracking:
We provide order tracking services for most shipments. Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. You can use this tracking number on our website or the courier's website to monitor the status and location of your shipment.
- International Shipping:
We offer international shipping to many countries. However, please note that international shipments may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country. These charges, if applicable, are the responsibility of the recipient and are not included in the shipping fees paid during checkout. It is recommended to familiarize yourself with your country's customs regulations and potential charges before placing an international order.
- Address Accuracy:
It is essential to provide accurate and complete shipping information during the checkout process. Please double-check the shipping address to ensure it is correct, including any apartment numbers, unit numbers, or other relevant details. We will not be responsible for any delays or non-delivery resulting from incorrect or incomplete addresses provided by the customer.
- Undeliverable Packages:
In the event that a package is undeliverable and returned to us due to an incorrect address, refusal of the package, or failure to claim the package from the carrier's designated location, we will contact you to determine the appropriate course of action. Additional shipping charges may apply for re-shipment.
- Order Status and Support:
If you have any questions or concerns regarding your order's shipping status, please feel free to contact our customer support team.
Please note that this shipping policy is subject to change without prior notice. It is recommended to review our policy periodically to stay updated.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If the return is our fault (damaged, defected, or wrong item sent), we will cover the cost of return shipping. Otherwise, the customer is responsible for the return shipping costs. Please note that the original shipping charges are not refundable.
To start a return, you can contact us at email@example.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.